General

Is the final price the one on the reservation?
Yes, it is the price with taxes and fees included.

How can I pay for my booking?
In two ways:
-Payment by credit card on our server over the Internet.
-Payment by hand or by credit card when you arrive to Mallorca. Our payment server is a financial institution that guarantees their safety.

Do I get a receipt?
Once complemented the reservation, we will send you an e-mail with all data and a No. of which is the key locator that allows you to make changes or cancellations.

Can I change some part or all of my reservation?
Yes. With the No pager you can make the changes you thinks fit.

What If my flight is delayed?
Our staff has all the information of flight arrivals and departures. The is no extra charge in price for waiting for flights with delays.

How to find my driver?
In the exit doors, there will be a representative of our company with your name on a poster, who will bring you to your driver and will confirm the date and time of collection. In case of not finding the representative use the emergency phone 24 hours.

What should I do if the luggage is lost and / or make me wait?
Call the Emergency number 0034626411411 or 0034971260535 one of the staff members to warn the driver or representativ that you have arrived but you have a problem with the luggage. Go to the lost luggage office inside the baggage hall and inform them of what your missing. They will make sure to send your the luggage to the accommodation when it appears.

Do We have to take baby chair?
No, if we know before on the reservation, we’ll bring it. It is a free service.

Emergencies, questions or confirmations
If you have any doubt or emergency call 0034626411411 if you do it outside of Spain and 0034626411411 if you do it from the national territory. From 07:00 to 23:00.

I forgot an object in the vehicle How do I recover it?
Contact our emergency or central reservation phone number, indicating your name, destination, details of your transfer and the description of your forgotten belongings. We will try to return them or send them to your residence. In some cases, you may have an additional cost.

When can I get a refund?
Under some circumstances consult the section terms and conditions.

Can I get a receipt?
We send you via e-mail a bouxer or receipt with the number of locator and reservation.

How do I confirm my pick-up time back from accommodation to the airport?
Your transfer is confirmed by us via email after your online reservation request has been processed and the availability confirmed. Otherwise, you will receive a cancellation notice by SMS or email. Your transfer back is reflected on your receipt or proof of transport unless it is modified by the carrier who would notify you by phone or SMS.

Airport

What happens if my flight is delayed?
-We have information through the Internet that will guide us about delays, we wait for the flight upon arrival.
-It is very helpful to send a text message to 0034626411411 announcing the delay.

How do I find my driver?
-A coordinator at the airport, at the exit door with a sign with the logo of lowcostransfers and his name or name of his group who receives them, confirms the departure and awards the driver. We have a “stand” in case of not finding the coordinator or the driver.

How long will I have to wait at the airport?
– Private Transfer – Normally, your vehicle will be waiting for you at the airport at the stipulated arrival time of your flight.
– Transfer Shared – They usually start between 10 and 60 minutes from the meeting with their driver.

I lost my luggage, what should I do?
Contact us as soon as possible with us 0034626411411 go to the holding company of your flight company and make the relevant claim, they will take it to your destination at zero cost.

Baggage

– The vehicles have large luggage compartments, enough for the number of seats they have. Each passenger can carry a suitcase and a travel bag or briefcase.
– For extra baggage type shurft boards, bicycles, golf clubs etc., indicate it in the reservation and we will adjust the cheapest price possible.

Babys

Baby chair for the car
In private transfers if you need baby seats or alzadores for children, we put them, you only have to indicate it in the reservation. Is free.